Refund/Cancellation Policy

At Zickzack, we are committed to delivering high-quality men’s clothing. If there’s any issue with your order, we’re here to assist—please follow the process below carefully.

Return Policy

Return request must be raised within 24 hours of delivery
A complete unboxing video is mandatory clearly showing the issue (damage, defect, or wrong item)
Item must be unused, unwashed, and in original packaging with all tags intact

Reverse Pickup

If your return is approved, we will arrange a reverse pickup or provide return instructions.

Returns Not Accepted For

Products without a valid unboxing video
Used, washed, or worn clothing
Items damaged or tampered with by the customer
Items returned without original packaging or tags

Refund Policy

Refunds are issued only if:

The item is damaged, defective, or incorrectly delivered
The return request is raised within 24 hours of delivery
The returned product passes our quality inspection

Refund Process

Email zickzackapperal@gmail.com with:
- Order ID
- Brief explanation of the issue
- Mandatory unboxing video
If approved, we will arrange reverse pickup or provide return instructions
After inspection, the refund will be processed within 5–7 business days to the original payment method